Help and Advice


Help & Advice

St Ignatius Housing association provides accommodation and support to single vulnerable adults

You must:

  • be able to show us that you are homeless or in housing need
  • Have recourse to public funds and be able to meet your housing costs
  • Be willing to accept support and engage in the service offered to you by St Ignatius Housing Association
  • Have proof of identity and income
  • Proof of UK residence
  • Have a local connection to Borough of Haringey
  • St Ignatius do not take accept self-referrals to our service or operate a direct access housing service
  • All referrals must be approved by Vulnerable Adults Team at Haringey Council. If you require immediate housing please go to for advice and assistance on making a homeless application.


If you need help to deal with a crisis the Samaritans are always available 24 hours a day to give confidential support to anyone in emotional distress.
Their contact details

08457 90 90 90 * (UK)

Their address is:
Freepost RSRB-KKBY-CYJK, Chris, PO Box 90 90, Stirling, FK8 2SA

Don't Suffer in Silence

  • St. Ignatius Housing Association Service Users come from a wide range of different and cultural backgrounds.
  • We are proud of this diversity and all Service Users, whatever their race, religion, skin colour, age, social status, ethnic origin or disability have a right to live without fear or disruption to their lives.
  • Harassment is a crime. It takes many forms such as verbal insults, physical attacks, graffiti or intimidation. Whatever form it takes is unacceptable.
  • St. Ignatius Housing Association condemns all incidents of harassment.

Report It!

  • If you have suffered from harassment, or you are a witness to an incident involving someone else, please tell us. We CAN help.

How Do I Report an Incident?

You can do this in a number of ways:

  • Tell your Supported Housing Officer (or any member of staff), in person, in writing, or you can email us at:
  • You can also telephone:
    • St. Ignatius Office: 020 8808 0818
    • The Police: 020 8808 1212
    • Haringey Community Safety Team: 020 8489 6957
  • If you would like to raise a formal complaint using our Complaints Procedure, your Supported Housing Officer can help you to do this.
  • Your Service User Handbook has a summary of our Harassment Policy. Please ask any member of staff if you would like a copy of our full Harassment Policy.

Our Commitment to Help You

  • If you have suffered harassment we want to help you and offer you support.
  • Our main priority is to stop the harassment and make sure you no longer feel under threat.
  • We will listen to what you would like us to do.

What Happens Next?

  • We will visit you at home at a time that suits you, or you can come to our office and we will make sure that you are seen in private.
  • If you have been threatened with violence we aim to see you within 24 hours. In all other cases we aim to see you within 2 working days.
  • We will explain how we can help you and take details of what has happened.
  • We will discuss taking action against the people who are harassing you.
  • In all cases we will investigate what has happened and decide with you what action to take.

What Will Happen to the Person Who is Harassing Me?

  • After initial investigations with any witnesses, with your permission, we will then interview the perpetrator.
  • We will tell the perpetrator to stop harassing you, and advise them of the legal action we can take against them.
  • If the behaviour continues we will initiate action against them. This may include:
  • Seeking a Court Order for Possession of the property.
  • Injunctions: this is a Legal Order which stops the perpetrator acting anti-socially.
  • An Anti-social Behaviour Order (ASBO): this bans the perpetrator from behaving in a certain way, or from entering specific areas. 


Our Assurance

Whatever your experience of harassment, if you report an incident you are assured that St. Ignatius will:

  • Treat your case confidentially.
  • Arrange an appointment in a place of your choice and agree what action we will take next.

To contact us, click here